Experience

• Systems Administrator
  May 2022 – Present

  In my role as a Systems Administrator, I was responsible for managing and maintaining the organization’s IT infrastructure. This involved installing, configuring, and troubleshooting servers, networks, and software systems to ensure optimal performance and security. I implemented backup and recovery solutions to safeguard critical data and conducted regular system audits to identify and address vulnerabilities. Collaborating with other teams, I provided technical support and guidance, resolving issues promptly to minimize downtime and maximize productivity. Additionally, I audited our systems for PCI DSS 4.0 compliance and started to align our systems with ISO27001 data security framework

• IT Support Assistant
  Sep 2020 – May 2022

  In this role, I was the initial contact for users encountering technical difficulties. I provided prompt assistance, troubleshooting and resolving basic hardware and software issues, from login challenges to Audio issues. Utilizing our ticketing system, I meticulously documented each issue to ensure accurate tracking and resolution, prioritizing clear communication and maintaining a positive user experience. While continuously seeking opportunities for self-improvement to stay abreast of evolving technologies.

Skills developed: PCI DSS 4.0, Active Directory, Office365 Admin,AWS admin, Azure, Microsoft Entra, Support services

• Data Entry Assistant
  Full-time
  Jun 2019 – Jun 2019

  Performed data entry to amend client funder records as a result of the shift from government block-funding of programs to individual client directed choice of care provider

• Volunteer
  Part-time
  Jun 2016 – Jun 2019

  Managed and maintained the Anglicare Southern Queensland’s ICT systems – Procura, AutumnCare and PeoplePoint – specifically the systems’ maintenance and upgrades, user training and support, and all reporting that used data from the systems. Utilised Microsoft Sequel Server Reporting Services to create over 30 frequently required reports which could be generated automatically or at key scheduled times. Created an Application Programing Interface (API) for the server – investigated how the mobile phone application and the server communicated to better understand Procura and to create an Application Programing Interface (API) for the server to enable future testing of updated applications. Wrote the WiFi code details to an NFC card, enabling access to the organisation’s WiFi to be programmed into new phones by simply touching the card to the phone Handled the project to create a filter for roles attracting high volumes of applicants based on machine learning.

• It Support officer
  Full-time · Maternaty Contract
  Sep 2017 – Feb 2018

  Provided assistance to staff with user administration, connections to the server, issues using the functions of and reporting from Procura, as well as scheduling staff training sessions

• Software Developer
  Contract
  Aug 2016 – Jan 2017

  Completed the project that aimed to enable invoicing via email, thus saving up to $100,000 per year and developed a working prototype for final user acceptance testing.

Skills developed: Support services, Python, SQL, SSRS

As an Office Assistant at Wilson HTM, I provided assistance to senior staff in reviewing and destroying archives that were over seven years old. I also organised archival records and developed classification systems to facilitate access to archival materials. In addition, I evaluated, selected, retrieved and arranging materials to be stored and preserved. Moreover, I established and administered policy guidelines concerning public access and use of materials. Furthermore, I performed other duties and assignments as required.

In this role, I assisted clients with software and hardware issues for the MTData vehicle-tracking solutions. My task was to identify and recognise issues and problems, finding solutions in a timely fashion. I had the chance to maintain effective interpersonal interaction between national and international external customers and team members. Additionally, I demonstrated full knowledge and understanding the company’s hardware and software, as well as the needs of the customer. I also displayed flexibility and worked within a pre-existing ticketing system, handling large volumes of tickets under time pressure. Moreover, I successfully translated technical jargon into easily understood terms for clients. Another duty of mine was to handle software update roll-outs on occasion. Furthermore, I gained a thorough understanding of customer service, problem-solving in a time-constrained environment, team work, the importance of taking initiative and of being responsible and accountable for service outcomes.

Skills developed: Support services

As an Office Junior, I performed re-designing the firm’s archiving system, and maintained its archives and system. My assignment was to liaise and collaborate with a range of internal and external customers in various contexts, by phone and face-to-face, while doing general office and reception work. I also occasionally represented the sole face of the company, staffing the switchboard and reception while all other staff and Partners were at whole-of-office functions. In addition, I screened calls and took detailed, accurate messages where necessary. I had the task to manage weekly stationery inventories to ensure all stock is up-to-date and ordering more when necessary. Moreover, I handled and distributed all incoming and outgoing post and couriers, photocopied, faxed, bound and filed all company documents. Furthermore, I helped company employees with email correspondence and provided support to reception during busy periods.

In the role of a Production Assistant at Redflow, I gained work experience in the field of mechatronics, undertaking complicated hand eye co-ordination soldering and wiring jobs, and subsequent testing of the units. I efficiently completed the required number of working units, demonstrating good attention to detail. In addition, I performed with limited supervision and in compliance with procedures, all assigned assembly operations. Moreover, I employed necessary measuring devices when necessary and demonstrated the ability in the normal course of executing job requirements. Furthermore, I displayed ability to read, write and understand drawings and work instructions.